1.       Maintenance requests are to be submitted in written form, to the Alliance Properties office or maintenance e-mail, or to an On-Site Management office, if you live in a complex with one. **Verbal requests will not be considered official requests.

2.       Alliance will contact a contracted vendor of their choosing to fix the maintenance issue.

a)       Alliance Properties does not schedule the vendors. Vendors will schedule appointment dates and times with a Tenant directly.

3.       Tenants may be charged a “No Show” fee for missed appointment times.

4.       If a maintenance issue is found to be tenant-caused, the Tenants may be charged for the cost of repair. Examples of tenant-caused maintenance issues include but are not limited to: 

a)       Clogged drains including garbage disposals caused by excess food waste, hair, sanitary products, children’s toys, and/or wads of toilet paper

b)      Damage considered beyond natural wear and tear 

5.       Any tenant-charged fees will be added on to the tenant’s ledger, to be paid at the office.